DO YOU HAVE ANY QUESTIONS?

• What is the Rima d'Acqua loyalty programme?

  The Rima d’Acqua loyalty programme is designed for those who love a natural beauty routine thanks to the wonderful cosmetic products in our range. As a member, you can earn flowers to spend as discounts on your purchases, get early access to new product launches, promotions and exclusive events.

• How much are Rima d'Acqua Flower Points worth?

  Every € 5 spent on the website www.rimadacqua.com is equivalent to 1 Flower Point. Points are rounded down and no fractions of points are awarded. For example, if a customer spends € 18, they will be entitled to 3 Flower Points. Points are calculated on the actual cost of products purchased, excluding any shipping costs. If products are purchased at a discount, points are calculated on the actual cost paid, not on the full price. Please note that under each product you will also find the number of Punti Fiori you can earn with the purchase of that particular product.

• How much discount can I get with my Flower Points?

  Customers can use their Fiori Points at any time to obtain a discount on their order, with a minimum of 20 Fiori Points available.

  You get a € 5 discount with 20 Fiori Points

  With 20 flowers, you get a € 5 discount.

  With 40 flowers, you get a € 10 discount.

  With 80 flowers, you get a € 20 discount.

  With 130 flowers, you get a discount of € 30.

  With 200 flowers, you get a discount of € 50.

  Please note that under no circumstances can Flower Points be exchanged for cash.

• Are there any special promotions to earn Flower Points?

  Of course! That’s why it’s important to create your free account and subscribe to our newsletter to be notified of special offers.

  Rima d’Acqua reserves the right to activate special promotions at any time that allow you to earn or spend Flower Points under different rules, which will be duly communicated to the Customer.

• How can I join the Rima d'Acqua loyalty programme?

  It’s very easy! Just create a free account and you’re one of us!

  You can earn Flower Points at any time and use them to get discounts on your purchases of Rima d’Acqua cosmetic treatments.

• How can I earn lots of Flower Points and get big discounts?

  When you create your account, you immediately receive 20 free Flower Points as a welcome gift.

  When you subscribe to the newsletter for the first time, you immediately receive 20 free Flower Points.

  On your birthday, we will give you 40 Flower Points as a gift.

  If you follow us on Instagram, you will immediately receive 20 Flower Points.

  But above all, if you become our ambassador and invite your friends to try Rima d’Acqua, you can earn lots of flower points. From your account, you can copy a link to send to your friends. On their first purchase, you will receive 1 flower point for every £5 spent by your friend. Your friends will receive a 50% discount on the entire catalogue (excluding promotional kits). Invite as many friends as you like by creating a link for each of them.

• Do Flower Points expire?

  No, they do not expire. Any changes to the rules will be communicated to you well in advance.

• What are Rima d'Acqua Flowers and how do I earn them?

  Rima d’Acqua Flowers represent the points you earn through your purchases and thanks to special Rima d’Acqua initiatives aimed at online consumers. You can earn your points by interacting with us and purchasing our products.

• How can I receive a welcome gift with my first purchase?

  If you join Rima d’Acqua as a new customer and create your account, you will immediately receive 20 flower points as a gift. A good start, don’t you think?

• How can I check my flower points balance?

  Log in to your account and you will be able to see your flower balance on your account page.

• What happens to the flowers I have earned if I return an order?

  Log in to your account and you will be able to see your flower balance on your account page.

• Do purchases made in physical stores count towards Flower Points?

  Unfortunately, at this time, they are not valid for earning flowers.

• Can I transfer my flowers to another account?

  Flowers cannot be transferred or redeemed from any account other than your own.

• Can I use my flowers in combination with other promotions or discounts?

  Yes! You can use your Flower Points whenever you want.

• Do I need to log in to my account to earn and redeem my flowers?

  Yes, to earn and redeem your flowers, make sure you are logged into your account. If you do not register for an account, you cannot participate in the Rima d’Acqua loyalty programme.

• How do I leave the Rima d'Acqua loyalty programme?

  We are sorry to see you go! Please contact us at info@rimadacqua.com to unsubscribe.